Training and Support
Book in with us to get the most from your system
With A+K Remote Support (powered by logmeinrescue.com) we are able to provide fast and secure web-based remote assistance to help diagnose and solve problems you may have with your AV solutions. All you need is an internet connection and we can remotely assist you with your A+K Room Booking system. If you require it as part of a service contract we can even setup unattended access to allow remote diagnostics and support even when PCs are inaccessible.
If you need assistance with your system now please contact our technical team on 01638 510900 to request a remote support session code.
On-line demonstrations and training sessions are available from A+K (powered by join.me). On-line demonstrations allow you to discuss your requirements with a product manager in more detail and see a live demonstration of the product to further understand the features and their benefits to your organisation.
On-line training sessions are available after the system is installed and commissioned and can help you expand the scope of system as requirements change over time or be powerful as refresher training for existing users.
To book an on-line demonstration or training session, please complete the Online Demo Request form.
Service Level Agreement (SLA)
A Service Level Agreement (SLA) is offered when purchasing a room booking system. We offer a range of cover, with support levels tailored
to meet your requirements. These packages include on-site assistance, software updates and refresher training, depending on the level of contract.
Phone and remote support is also available from our in-house technical team who can discuss, diagnose then assist to resolve any issues you may have with your room booking system.
The table below provides more information on the contracts available.